RETURNS AND EXCHANGES POLICY

At NOVUS, we strive to ensure your satisfaction with every purchase. If you’re considering a return or exchange, please review our policy below.

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Eligibility for Returns & Exchanges

Timeframe: All returns and exchanges must be initiated within 30 days of receiving your order.

Condition: Items must be returned in their original, unused condition, including all packaging. Items not meeting this requirement may incur a 15% restocking fee.

BOGO Sale Items: Items purchased through a BOGO deal will be refunded at their discounted value. If the full-priced item is returned, the refund will be 50% of its original value.

Exclusions

• Clearance/Sale items are final sale and cannot be returned or exchanged.
• Earrings are final sale for hygiene reasons.
• Engraved items are final sale.
• Items purchased as a set must be returned as a set.

Watch Returns

• Watches must be returned in their original, unused condition with the protective layer intact and in original packaging.
• Watches showing signs of wear, missing the protective layer, or not in original packaging are not eligible for return or exchange.

How to Initiate a Return or Exchange

1. Prepare Your Package

Include a note inside the package with:

• Your order number
• "RETURN" or "EXCHANGE"
• The item(s) being returned
• The item(s) you’d like in exchange (if applicable)

Do not tape notes to jewelry packaging.

2. Send the Package

Ship your return to:

NOVUS
Israel, Tel Aviv

Note: Customers are responsible for shipping costs. We currently do not provide return labels.

3. Notify Us

Email novusofficialhelp@gmail.com with your tracking information to help us track your package. Returns without tracking info may result in delays.

4. Processing Time

Once your return is received, please allow 1-2 weeks for processing.

International Orders

• Customers are responsible for all customs fees and duties, which vary by country.
• These fees are non-refundable.

Additional Notes

• Exchanges for out-of-stock items are not available.
• Ensure all items are packed securely to avoid damage during transit.
• For warranty claims on damaged items, please contact novusofficialhelp@gmail.com.

Thank you for shopping with NOVUS. If you have any questions, feel free to reach out to our support team.